- Do rest assure that your Genuine AUKEY products are covered by our award winning Warranty Policy.
- 24-Month Warranty for Quality-Related Issues (Order before 1/1/2020 warranty is 18 months)
Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs within the first 30 days.
Above 30 ~ 60 Days The Buyer will be paying for the shipping fees for the item return to us and we will absorb the shipping fees for the replacement units.
Above 60 Days: The Buyer will need to cover both way shipping fee.
- For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of AUKEY products is strictly prohibited and all warranty will be void.
- 1. What isn’t covered by the warranty?
● Purchases from Lazada.com.my | Lelong.my | Shopee.my ( Except Aukey Official Store )
● Purchases from unauthorized resellers (Please refer to authorised reseller below)
● Improperly operated devices such as using non certified charger / cable.
● Human Cause damage such as Drop,Burn,Cut,Power Surge.
● Lost or stolen products
● Purchases made over 18 months ago (unless otherwise stated)
● Non quality-related issues such as drop burn etc (after 14 days of purchase)
● Free products
- 2. When does the warranty begin?
It begins the day you received your order products.
- 3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request by contacting us or email us at CS@AUKEY.LIFE
- 4. What is a valid proof of purchase?
● www.aukey.life Webstore order number or 11st Aukey Official order number.
● A dated sales receipt from an authorized AUKEY Reseller that shows a description of the product along with its price
- 5. What if I don’t have any proof of purchase?
● If you made your purchase through our website or 11st AUKEY OFFICIAL STORE, we may be able to locate your order using your email address, name or shipping address.
● If you made your purchase through an authorized AUKEY Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
- 6. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.